Shipping Policy
Just some key things to note about shipping:
- Order Cutoff time: 17:00 GMT
- Order Processing Time: We usually get everything ready in 1-2 business days
- Order shipping time: Once sent, it typically takes 5-7 business days to arrive
- And yes, Free Delivery! Available on all orders within the United Kingdom.
Our Shipping Process
Once your order is placed, you'll get an email confirming we've got it. We then start getting it ready, which usually takes 1-2 business days – just sorting everything out, you know, picking and packing with care. As soon as it's all packed up and on its way, we'll send you another email with your tracking details. From there, delivery usually takes about 5-7 business days.
Shipping Costs and Delivery
We offer free shipping on all orders within the United Kingdom.
About Potential Delays
Sometimes, even with the best planning, little delays can happen – maybe it's a busy holiday period, tricky weather, or just one of those unforeseen things that crop up in logistics. If your order doesn't show up right within the usual processing and delivery window, please don't worry immediately. We kindly ask if you could just wait an extra 3 business days (that's Monday to Friday, just to be clear) in case it's just a slight hold-up. If it's still not there after that little grace period, then please do reach out to us at info@louisclair.co.uk, and we'll absolutely look into it for you.
Cancellations
If you change your mind and need to cancel your order, please get in touch with us at info@louisclair.co.uk.
Damaged or Incorrect Items
Oh dear, if you happen to receive something that's damaged or not quite right with your order, please don't fret – we're here to help sort it out promptly! Just pop a photo of the issue over to us in an email at info@louisclair.co.uk. We'll take a look and make sure the problem is completely resolved for you, either by sending out the correct item or a replacement piece. We want you to be happy with everything you receive from us!
Getting In Touch
Have any other questions at all? Need a bit more information or support with anything? Please, don't hesitate to get in touch. You can reach us easily using the contact details below, and we'll be absolutely happy to assist you. We're here!
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: info@louisclair.co.uk
Phone: +447418376014
Business Information
Louis Clair is operated by KBA ECOM LTD, a company registered in United Kingdom.
Company number: 15977925
D-U-N-S Number: 232524666
Address:
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ