Here are the key details you'll want to know:

• Return timeframe: You have 30 days from the date your order was delivered.
• Beyond this period: Unfortunately, we can't accept returns after those 30 days.
• Restocking fee: Good news! We don't charge any restocking fees.
• Refund issued: We aim to get your refund processed within 7 days of receiving your return.
• Return shipping cost: This is the customer's responsibility.
• Exchanges: Yes, we're happy to help you exchange for a different item.

If you change your mind about an item, you're welcome to return it within 30 days of the delivery date. To get the return process started, the first step is always to contact us at info@louisclair.co.uk.

It's really important that the items you return are unused, unworn, and still in their original packaging with all the tags attached – just as you received them. Please remember, we won't be able to accept returns after 30 days from when your order was delivered.

Our refund policy is subject to the Terms of Service.

To begin a return, please contact us first by sending an email to info@louisclair.co.uk. Include your order details and let us know the reason for the return. We need to approve the return request before you send anything back, so returns sent without that prior approval unfortunately won't be accepted.

Once we've approved your request, we'll send you clear instructions on how to return the item to us. Please make sure the product is packed securely – we don't want it getting damaged on its way back! Just a reminder that customers are responsible for covering the cost of the return shipping.